Refund Policy


Returns. 

We are confident that you will be delighted with your purchase. However, under our 'no quibble' policy, if you wish to return the goods then please do so within 28 days of receipt and we will be happy to provide a full refund or exchange. Please note that goods returned under our 'no quibble' policy must be returned unopened in their original packaging and in a saleable condition. Please note that due to the nature of the products ‘saleable condition’ means items must not be worn or washed. If the item has been worn or washed it will be deemed ‘not saleable’. 

Refunds will normally be processed within 7 working days of the goods being received by us.

Unless the goods are faulty or damaged, you will be responsible for the cost of returning the goods to us. Please quote your invoice number, name, address and telephone number with all returns. When returning goods we advise you obtain a free certificate of posting as we cannot accept responsibility for returned goods that are lost or damaged in transit. Credit card refunds can only be credited back to the original card that the goods were bought with; if these details are not supplied there may be a delay in your card being refunded. Our returns policy does not affect your statutory rights as a consumer.

Returned goods must be clearly marked "Returns" and posted to: Brainy Bums Ltd, 21 Barnt Green Road, Cofton Hackett, Worcestershire, B45 8ND. 

Faulty Goods

We guarantee our products against defects in materials and manufacturing faults for a period of 12 months from date of purchase. For goods that are deemed to be faulty we will either

1. Replace faulty used products as long as they were purchased within the last 12 months, or 

2. Provide a credit note as long as they were purchased within the last 12 months.

**We will require proof of the purchase date so please keep your receipt.**

Return postage costs for faulty goods will be paid for by Brainy Bums Ltd on the basis of the least expensive return delivery available and as long as you have contacted us in advance.

Before you send goods back to Brainy Bums Ltd please  email help@brainybums.com for an RGA (Returned Goods Authorisation). We will then send you a Returned Goods Information to be completed and returned with the goods. Unauthorised returns are not accepted. When returning goods we advise you obtain a free certificate of posting as we cannot accept responsibility for returned goods that are lost or damaged in transit.

 Goods purchased from a third party

Any Brainy Bums ltd products purchased from a third party must be returned to the third party. Brainy Bums will happily advise on any product information or faulty goods issues, but any subsequent replacements/refunds will need to be obtained from the original seller.